A typical call center attends thousands of calls every single day. From the company’s perspective, each of these calls represent a business opportunity – either to bring in new business, keep existing accounts, expand domains or introduce something new in their customer base. The cornerstone of success with regards to attending these calls is maintaining […]

Customer service today is an essential part of any company. Quality of service provided is a direct factor contributing to sales and overall profitability of the organisation. Therefore, companies are investing more and more to better their customer service, be it in terms of bringing in the right call center software, hiring the best agents […]

Call center agents today cater to more informed, demanding and aware customers than they ever have before. As a result, call center solutions need to evolve in order to sufficiently provide good quality of customer service. More and more companies are growing increasingly dependent on the call center agents to drive sales through their interactions. […]

Every company dreams of creating an amazing customer service experience for their customers using the best call center software available in the market. Immediately, you’ll be plagued with several questions, such as: how to make that happen with the call center management system? Or, how to choose the correct system that will provide the optimum […]

Customer service of the future is powered by Artificial Intelligence. Gone are the days of manually attending to every query, maintaining databases, keeping records and following up on alerts, because we have the call center software with us today. Today’s technology makes it possible for call centers to not only work faster and more efficiently, […]

Healthcare provisioning has become the need of time. Bringing continuous innovations in business has become the mantra for survival. Similarly, the time has led to an increase in the demand for deeper penetration of healthcare services. This is yet another industry which is growing with the use of call center software. Be a diagnostic […]

In sales, the ground realities of the business can often be different from the strategies that should work in theory. For instance, it can be very difficult to explain why certain customers react the way they do to a particular event, while others react differently. As an agent, you could provide the most promising argument, […]

More and more companies around the world are embracing the use of technology to lighten the load on their human employees and to ensure that all possible resources can be directed towards research and development of better products. In case of call centers, automation has a major role to play in modern systems, with automated […]

Contact centers have assumed utmost importance in the business operations of large and small scale businesses over the past two decades. Companies have realized the importance of having the dedicated personnel to handle communications. For larger companies, it takes the load off their shoulders and allows them to outsource their huge bulk of calls and […]

With technological advancements, we are looking for Customer Relationship Management (CRM) systems that can become a solution for our customers and help companies manage them with a pinch of personalization. But due to lack of resources, maybe, we prefer outsourcing this significant operation to the contact centers. What is so different about them? Well, they […]